The oil that makes your operations run.
Your business has its own way of working.
Your software should too.
Your business has a process, whether it is written down or not. OpsOlive starts from how the work actually gets done and configures the system around it.
See OpsOlive run
01 / The problem
Business Ops runs every company. Nobody has written down how.
Tech gets tooling. Sales gets a CRM. Business Ops gets a spreadsheet and a process that lives in three people’s heads. Every tool added after that makes the process more complex, never clearer.
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In a few people’s heads
The sequence, the exceptions, who to call when a supplier drops out.
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In an inbox
The handoffs, the approvals, the “can you check this?”
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In a spreadsheet no one else opens
Which cases are still open, and why.
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The process is real. It is not written anywhere.
The people who run it know the sequence, the exceptions and who to call when something breaks. A new hire learns it by asking, for six weeks.
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So no tool fits it.
Off-the-shelf software fits the standard work. The parts that make your company different are exactly the parts no tool fits.
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So automation has nothing to stand on.
Automation tools, AI agents and generated code all assume the process is already defined. Point them at one that isn’t, and they automate the exceptions along with the rules. Then someone has to maintain the result.
Map the work before you automate it.
02 / How it works
Describe how your business process works.
We turn it into your system.
You never describe a tool. You describe how the job actually gets done: what comes in, who picks it up, what has to be true before it moves on, and what goes wrong. The mapper agent asks the next question, notices the contradiction, and names the exception the team stopped seeing.
The result is a map. Every entity, stage, rule, owner and exception, named the way your team names them. The builder agent then configures OpsOlive from that map: it sets up the records, the workflow and the automation on a platform we own and maintain. It does not generate a new app, and nobody writes code.
What you say
- OpsOliveWhat happens when someone needs to buy something?
- TeamThey message me what they need and roughly what it costs. I check the budget and place the order.
- OpsOliveIs there an amount where someone else has to agree?
- TeamOver €2,000, finance signs off first. And if the supplier is new, we check them before the first order.
The map
- Purchase request
- Supplier
- Budget
- Requested
- Budget checked
- Approved
- Ordered
- Received
- Rule Requests over €2,000 need finance approval.
- Rule A new supplier is checked before the first order.
- Owners Operations checks the budget. Finance approves.
The system
Purchase requests
- Requested
- Budget checked
- Approved
- Ordered
- Laptops for new hires
- Office chairs
Automation Remind finance after 24 hours without a decision.
We map the work. The platform configures itself.
03 / One system
One business.
One operational system.
Your operations should not be split across five tools just because each tool covers one part of the work. The process is what connects the records, the handoffs, the rules and the reporting.
In OpsOlive they all work from the same map. Records, workflow, rules, automation and reporting share one model, so a change in one place is a change everywhere it matters.
Today
- Spreadsheet the records
- CRM or industry system the customer side
- Board tool who is doing what
- Automation tool the glue between them
- Inbox the approvals
- Reporting exported on Fridays
With OpsOlive
Your process map
- Records
- Workflow
- Rules
- Automation
- Reporting
Start with the one process that hurts most. There is no migration and nothing to rip out. If an industry system already does its core job well, keep it. OpsOlive takes the work that lives in the spreadsheet next to it.
04 / Built to evolve
Don’t optimise for Day 1.
Build for Day 180.
On Day 1, almost any AI builder can make something impressive. The real test is whether the system still fits when the process changes.
And it will change. The team reorganises. A new approval step appears. A compliance rule moves. The records, stages, rules and owners have to change with it.
With software that was generated or glued together, every change means another workaround, another integration or another rebuild. With OpsOlive, you describe the change and the map updates. Processes are versioned, so work already in flight finishes on the version it started on, and new work picks up the new one.
Day 1
Purchase requests are mapped and live. Five stages, one approval rule, one check for new suppliers.
- Purchase request
- Supplier
- Budget
- Requested
- Budget checked
- Approved
- Ordered
- Received
- Rule Requests over €2,000 need finance approval.
- Rule A new supplier is checked before the first order.
- Owners Operations checks the budget. Finance approves.
Day 30
The team notices something nobody wrote down: urgent requests skip the queue. You describe it, and the map gets one new branch.
- Purchase request
- Supplier
- Budget
- Requested
- Budget checked
- Approved
- Ordered
- Received
New Urgent requests: Requested → Approved
- Rule Requests over €2,000 need finance approval.
- Rule A new supplier is checked before the first order.
- Owners Operations checks the budget. Finance approves.
Day 90
Requests double. A second person takes over the budget check. Same map, new owner.
- Purchase request
- Supplier
- Budget
- Requested
- Budget checked
- Approved
- Ordered
- Received
Urgent requests: Requested → Approved
- Rule Requests over €2,000 need finance approval.
- Rule A new supplier is checked before the first order.
- Owners A second person checks the budget. Finance approves. Changed
Day 180
Finance wants more control. Purchases over €10,000 now also need the CFO’s approval. Version 2 adds that stage. The 12 requests already in flight finish on version 1, and new requests start on version 2.
- Purchase request
- Supplier
- Budget
Version 1 · 12 requests in flight finish here
- Requested
- Budget checked
- Approved
- Ordered
- Received
Version 2 · new requests start here
- Requested
- Budget checked
- CFO approval New
- Approved
- Ordered
- Received
- Rule Requests over €2,000 need finance approval.
- Rule Purchases over €10,000 also need the CFO’s approval. New
The goal is not to build your system fast. It is to keep your business moving when the system needs to change.
05 / Examples
See what the work becomes.
The businesses are different. The loop underneath is the same: data arrives, someone acts on it, it moves to the next status, repeat. Here is that loop in three operations.
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Illustrative example
Delivery exceptions
- The work
- A parcel arrives damaged, late or not at all. Someone has to sort it out with the carrier and the customer.
- The map
- Shipment
- Exception
- Carrier
- The system
- One board for every open exception. The carrier gets an email when a case waits more than two days.
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Illustrative example
Training cohorts
- The work
- Learners sign contracts, join cohorts, attend sessions, and need a follow-up when they miss one.
- The map
- Contract
- Learner
- Cohort
- Session
- The system
- Cohort boards, attendance records and reminders, in the team’s own words.
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Illustrative example
Class enrolments
- The work
- Students sign up, get placed in a level, pay per term, and sometimes move class mid-term.
- The map
- Student
- Class
- Level
- Term
- The system
- An enrolment workflow, payment reminders each term, and class lists that stay current.
Everyone else asks what to build. We ask how you work.
06 / Underneath
Flexible on the surface.
Structured underneath.
You change the system by describing the change in plain language. That conversation is the interface. What keeps the system coherent is the structure underneath it.
Underneath sits a structured model of your operation: entities and relationships, stages, owners, rules, workflows, automation, roles and workspaces. The map is the schema, and every change to it is versioned. That is why a change never turns into a reset, and why there is no generated code for anyone to maintain.
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Your words
“Purchases over €10,000 also need the CFO’s approval.”
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The process map
Entities, relationships, stages, owners, rules
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Configuration
Versioned, v1 → v2
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The operational system
Records, workflows, automation, roles, workspaces, on a platform we own and maintain
Change the configuration. Keep the foundation.
Founders
The two people to make your operations run.
FAQ
Frequently asked questions
What is OpsOlive?
An operational system for business operations teams. You describe how your process works in plain language. OpsOlive maps it, then configures the records, workflow, rules and automation around that map. No developer, and no code to maintain.
How is it different from an AI app builder?
An app builder generates a new application from a prompt, and you maintain what it produces. OpsOlive maps your process first, then configures the platform from that map. When the process changes, you change the map, not a codebase, and we take care of the rest.
What happens when my process changes?
You describe the change and the map updates. Processes are versioned: work already in flight finishes on the version it started on, and new work picks up the new one. You decide whether to move the old work across.
Who is OpsOlive for?
Any operations team that spends its week holding the process together by hand: chasing handoffs, cross-referencing spreadsheets, answering the same question twice. It usually starts to hurt somewhere between 50 and 250 people, but size is not the test. A team of two that wants to start the right way is just as welcome.
Is OpsOlive available now?
Yes. OpsOlive is in production and open to new teams. Book a session to see it running on your own process, or contact us at info@opsolive.com.
Your business will change.
Your software should be ready for it.
Describe how your process works. We map it, configure the system around it, and keep it evolving as your business changes.
Prefer email? Contact us at info@opsolive.com